Policy

Refunds & Exchanges

At StepUpMart, customer satisfaction is important to us. If your order isn't the right fit, we're happy to assist with an exchange.

Exchanges

• Exchanges are accepted within 7 days of delivery.
• Items must be unworn, unwashed, in their original condition, and with all tags attached.
• Exchanges are subject to stock availability.
• If your requested size is unavailable, we'll offer an alternative size or another suitable solution.

Refunds

We do not offer refunds for incorrect size selection or change of mind. Refunds will only be considered if:

• You received the wrong item.
• The item arrived damaged or defective.
• We are unable to fulfill your order after payment.

Return Shipping

• Customers are responsible for the cost of returning items for a size exchange unless the error was on our side.
• We recommend using a trackable courier service when returning parcels.

Contact

To request an exchange, please contact us via:

• WhatsApp: +27 60 845 1287
• Email: sales.stepupmart@gmail.com